Updates - Loom Loft

Customer Update

 

Our store is now open Monday-Saturday from 9.30am-6pm and Sunday 10am-4pm in line with the latest Government guidelines, our bistro will be open from 10am-3pm serving takeaway drinks and cakes.

 

We are still offering virtual appointments available on request and you can chat to us on our NEW live chat from 9.30am-9pm.

 

You can also still make enquires via Facebook, Instagram or email outside of our opening hours or on email at sales@loomloft.co.uk

 

Customers can contact us on our store phone line 01200 404404, via email sales@loomloft.co.uk or via our Facebook messaging service or Instagram.

 

Our Facebook messaging service is available until 8pm each evening.

 

What we need our customers to do to make our drivers and yourselves safe. Nobody in your house should have symptoms of COVID-19, (symptoms are listed on the government website) Be self-isolating or have been contacted by the NHS Test & Trace team to isolate. If this changes between booking your delivery & receiving your delivery, you must contact our store immediately to inform us. Alternatively contact our warehouse team Monday to Friday on 01254 875238.

We will need the room of your choice to be cleared of your old furniture, ready for us to position your new furniture. We unfortunately will not be able to move old furniture for you.

 

We ask that 1 hour before delivery you open the windows in the room of your choice where the furniture will be positioned, and all the windows on route to the room.

 

Our team will call 20 minutes before your delivery to check that you are ready for their arrival. Our team will need to work quickly to ensure the time spent in your house is minimal.

 

We require the household to wait outside the house, or on another floor whilst the delivery takes place.

 

At this time, we will not be able to take away any old furniture or packaging from your new furniture. We can take away your packaging if we do a doorstep delivery.

 

We recommend you sanitise all areas where our team has been in your home, after completion of your delivery.

 

If our team feels that their safety is compromised, they do have the right to refuse your delivery and we can discuss an alternative date with you.

 

In these challenging times, we would like to thank you for your cooperation in making our team and yourselves safe whilst delivering inside your home.

 

Click & Collect. Should customers prefer or wish to collect goods they wish to purchase online through Facebook they can do this directly from a safe external point from our warehouse or store. We can also make safe arrangements on set times for this to happen.

 

Personal Sales Consultations/ Virtual Tours. Should customers wish to have a detailed sales discussion with a member of the sales team and incorporate a virtual product tour of stock items we hold on the shop floor this can also be arrange at a set time. Please email sales@loomloft or call 07544 780712.

Stay Safe,

Best Regards The Loom Loft Team