Updates - Loom Loft

Customer Update

 

With Lancashire moving into tier 4 from midnight tonight our Loom Loft store and bistro will be closed but we want you to know we will still be here for you.

 

Our store at Barrow Brook, Clitheroe, will be closing to the public at 6pm on Wednesday 30th December.

 

Our friendly sales team will still be working through our normal store opening hours 9.30am – 6pm Monday to Saturday and 10am to 4pm on Sunday.

 

We are permitted to continue to offer click and collect services from the store. Please see upcoming social media posts for stock availability which can be purchased over the phone.

 

Customers can contact us on our store phone line 01200 404404, via email sales@loomloft.co.uk or via our Facebook messaging service or Instagram.

 

Our Facebook messaging service is available until 8pm each evening.

 

Our warehouse, logistics and deliveries teams will also be working throughout the lockdown. Our logistics team will be available from 9am-4pm Monday to Friday managing existing customer orders to get them into your homes with our Covid Safe protocols and can be contacted on 01254 304070.

 

Our manufacturers and suppliers are continuing to work and we will continue to receive goods through lockdown.

 

Should you wish to book an appointment for a virtual showroom tour that can also be arranged.

What we need our customers to do to make our drivers and yourselves safe. Nobody in your house should have symptoms of COVID-19, (symptoms are listed on the government website) Be self-isolating or have been contacted by the NHS Test & Trace team to isolate. If this changes between booking your delivery & receiving your delivery, you must contact our store immediately to inform us. Alternatively contact our warehouse team Monday to Friday on 01254 875238.

We will need the room of your choice to be cleared of your old furniture, ready for us to position your new furniture. We unfortunately will not be able to move old furniture for you.

 

We ask that 1 hour before delivery you open the windows in the room of your choice where the furniture will be positioned, and all the windows on route to the room.

 

Our team will call 20 minutes before your delivery to check that you are ready for their arrival. Our team will need to work quickly to ensure the time spent in your house is minimal.

 

We require the household to wait outside the house, or on another floor whilst the delivery takes place.

 

At this time, we will not be able to take away any old furniture or packaging from your new furniture. We can take away your packaging if we do a doorstep delivery.

 

We recommend you sanitise all areas where our team has been in your home, after completion of your delivery.

 

If our team feels that their safety is compromised, they do have the right to refuse your delivery and we can discuss an alternative date with you.

 

In these challenging times, we would like to thank you for your cooperation in making our team and yourselves safe whilst delivering inside your home.

 

Click & Collect. Should customers prefer or wish to collect goods they wish to purchase online through Facebook they can do this directly from a safe external point from our warehouse or store. We can also make safe arrangements on set times for this to happen.

 

Personal Sales Consultations/ Virtual Tours. Should customers wish to have a detailed sales discussion with a member of the sales team and incorporate a virtual product tour of stock items we hold on the shop floor this can also be arrange at a set time. Please email sales@loomloft or call 07544 780712.

Stay Safe,

Best Regards The Loom Loft Team