Cancellations - FAQs

If you have placed your order online or over the phone and have changed your mind; your right to cancel an Order starts the moment we receive your Order Acknowledgement and ends 14 days from the date we deliver or you collect your Products.

Your refund will be processed within 14 days.

When an order has not yet been delivered please contact our Customer Services team on 01254 311388 to discuss the next steps.

Made to Order Products

When a Product has been specially made to order, you will have no right to cancel the Contract or Return the Product.

The vast majority of our upholstery and bespoke dining ranges will be made-to-order to your personal requirements and are typically distinguishable as they advertised with a lead time; as opposed to items which are displayed as instock or clearance.

Where we agree to a cancellation of a Made to Order Product (as opposed to a non-conforming Product) we will write to you to advise that the Contract has been cancelled.

PLEASE NOTE IMPORTANT: Where we accept a cancellation for a Made to Order Product; we will cancel the Contract and deduct a 25% restocking fee of the price of the Products (that is the purchase price) and we will retain any delivery, re-delivery or specialist service charges.