Loom Loft Furniture & Interiors Achieves Platinum Trusted Service Award
Loom Loft Furniture & Interiors is proud to announce that it has been awarded the Platinum Trusted Service Award, a prestigious recognition that celebrates long-term excellence in customer service.
The Platinum award is reserved for businesses that have consistently demonstrated outstanding service over time. To qualify, retailers must hold Gold Trusted Service status for three consecutive years, making Platinum a true mark of sustained commitment rather than a one-off achievement.
This latest milestone reflects Loom Loft’s unwavering focus on putting customers first, from the moment they step into one of the brand’s welcoming showrooms to long after their furniture has been delivered into their homes. Every review contributing to the award has been left by genuine customers, offering an honest reflection of real experiences across Loom Loft’s stores and online service.
As a family-run business with deep Lancashire roots, Loom Loft has always placed trust, transparency and care at the heart of its ethos. The Platinum Trusted Service Award recognises not only the quality of its products, but the consistency of its people, processes and service culture over many years.
Commenting on the achievement, Tracy Leeming Head of Marketing at Loom Loft said:
“Holding Gold status for three years running and now achieving Platinum is something we’re incredibly proud of. It reflects the dedication of our teams across all five stores and our continued promise to deliver thoughtful service, honest advice and furniture that truly stands the test of time.”
Awarded by Feefo, one of the UK’s most trusted independent review platforms, the Platinum Trusted Service Award places Loom Loft among a select group of retailers recognised for exceptional, long-term customer satisfaction.
As Loom Loft continues to grow both in-store and online, the business remains committed to the values that earned this recognition: service-led retailing, considered curation, and helping customers create homes that feel personal, comfortable and built to last.
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Posted by Tracy Leeming
20th January 2026
