Before You Order - FAQs

How do I place an order?

Through our website you can place an order online, make payment and track the progress from the comfort of your home!

However; we understand you may prefer to speak to 1 of our Sales Advisors. If so please call us on 01200 404404 and we will talk you through all the options.

You can also visit us by dropping into one of our instore locations.

How do I know my web is order correct?

When placing an order through our website; you can select all the options your would normally have instore.

We have spent along time ensuring our website gives a great shopping experience like you would receive instore; and all the options you expect to find like fabrics, feet and interiors to name just a few are all customizable!

Once submitted, you will receive an email notication listing your Order Acknowledgement and the Products you have selected.

Once we receive your Order Acknowledgement through our website; one of our experienced Sales Advisors will call you to ensure you are happy with all the options you have selected, and will throroughly check your order and make any amendments you may require before sending you a final Order Confirmation.

Once you recieve your final Order Confirmation; we will begin the process of ordering your Products and/or arranging the delivery or collection of any instock items. 

Will my furniture fit into my home?

Whilst you may have measured your room of choice to make sure your new furniture will fit the space correctly; it is important to remember we need to ensure the access into that room is not impeded. 

As part of the our ordering process; your Sales Advisor will also discuss access with you to ensure everything goes OK on the day.

This may include asking you to send photos and dimensions of doors and hallways, and dicussing any exterior challenges the drivers may face.

Whilst we will make every effort to elliviate your concerns and offer the very best advice for the furniture you have chosen with a thorough discussion around access; you are ultimately responsible for determining if the products will fit though.

When a Product may not fit on the day of delivery, we will work with you to find a solution such as disassembly or removing doors / windows if possible; however this will result in additional services and re-delivery charges at your cost.

Can I get my order Fast Tracked?

Some of our ranges are available on Fast Track with shorter lead times than normal.

We also carry a large selection of clearance lines availablke for immediate delivery.

Please call 01200 404404 to speak to 1 of our Sales Advisors who can help to try and find something that may fit the timescale you are working towards.

What are product variances?


Although we have made every effort to be as accurate as possible, because many of our Products are Made to Order, therefore all sizes, weights, capacities, dimensions and measurements can carry a reasonable tolerance of 4%.


Dye Batches

When selecting colours from our swatches, it is important to understand that fabric and leather is dyed in batches, and unless purchasing multiple Products at the same time; a batches colour match cannot be guaranteed. Due to this; swatches should be used as a guide only and are not indictive of the exact colour you will receive.

If you would like a swatch posting out to you this can be arranged by calling our Customer Service team on 01254 304070


Natural Products

Marble, Natural wood and industrial Products will exhibit variances in grain, finish and feel from 1 Product to another and should be purchased under the understanding that what you will receive will be unique to you, and rarely matches the exact finish to that which you viewed instore/online.

Leather Products can exhibit natural characteristics and variances for 1 panel to another. For the closest match, a corrected grain will minimize variances. Aniline, Nubuck, Top Grain, Pull-Up or any other leather which has not been corrected will however display natural markings such as tick and bite marks, brandings, scars, and significant grain differences from 1 panel to another as not all panels may have come from the same source.

If you are unsure about any natural finishes it always good to speak to 1 our Sales Advisors who can give you expert advice. Please call the team on 01200 404404 to discuss your requirements.

Do you offer an Interior Design service?

We would love to hear from you if you have an Interior Design request.

The first thing to do is make contact with us either by calling 01254 404404 and speaking to 1 of our Sales Advisors about your requirements or drop us an email at

I can't find what I am looking for?

Whilst our online ranges are very comprehensive we do not display all our ranges on our website; we understand you may be looking for something specific too and wonder if we can source it.

Some of our stock instore is also seasonal and changes regularly; and so it has not made it's way onto our website!

If you can't quite find what you are looking for, please call us on 01200 404404 and we'll be happy to try and find it for you.


Can I amend my order?

If you have purchased items which where instock; it's best to make an amendment before delivery, to help our Logistics Team please let us know as soon as possible of any changes you may wish to make, as we may need to re-arrange delivery dates if the new item is not instock and would require us to order it in specially for you.

To discuss the options available please call the Customer Services team on 01254 304070


Made to Order Amendments

Items which are specially made for you are slightly different, you can normally make an amendment via a written request to change the colour or combination within 7 days of placing your Order.

Please note that sometimes amending your order within this 7-day period may result in a revised lead time which will be communicated to you on acceptance of the amendment by us and/or the manufacturer.

To do so, please email us at at the earliest opportunity to allow us to accommodate the change in good time.